Accessing your Account
To access your purchased guides, just go to Photzy.com
Click Log In from the top menu, and log into your account.
You may also use this link to login: https://members.photzy.com/users/sign_in
If you're a first time customer, you should be able to do this without even setting up an account. An account is setup for you automatically using the email address you've used in the checkout page once you complete your first purchase.
Just reset your password first: https://members.photzy.com/users/password/new
Important Note: Make sure to use the email address you've used in the checkout page to login. If you've used a different email address in the checkout page from the one you normally use to login, you won't see your purchase in your usual account. Log off the site then log in again using the email you've used to checkout.
Choosing which guide to download/read
Once you're logged in, you will see that your account opens to a default category, "All", which lists all of the products you have purchased on the screen.
The other categories your products are listed on the left hand menu. The product you are looking for can belong to categories such as "Cards/Cheat Sheets", "Resource Kits", "eBooks", "Courses/Videos", "Case Studies", "Creativity Prompts" and "Other" (presets, textures etc.).
You can click on these different categories to filter through your purchases to find the product.
Click/tap on the product thumbnail to access the product download page.
Now that you are on the product download page, click the "Download Now" button to download the product to your device.
Opening and reading the guides/materials
A PDF (.pdf) file can be opened easily once downloaded. Most devices normally have a PDF reader.
If you do not have a PDF reader, you can download Adobe Acrobat Reader DC for free here.
If you are download a Zip (.zip) file, you will need to "unzip" the file/folder first to access the contents. We use Zip files because it helps to compress the files into one smaller file package for easier download.
If you have a Windows computer/laptop, click these instructions here on how to unzip a file.
If you have a Mac computer/laptop, click these instructions here on how to unzip a file.
Still having trouble?
We rely on email to send our download links and attachments to our customers. But as with all technology though, sometimes there are a few hiccups. A typo in your email address (even a .co or .com) will affect our ability to contact you, or in rare cases, our emails get sorted directly to your Promotions or Spam folder by accident.
If you are certain that we have your correct email address or if you're still having trouble, just contact us at firstname.lastname@example.org and we will help you out ASAP!